GOT A QUESTION? Please feel free to call or email us with any questions you may have. We have a strong focus on customer service and are only to happy to accomodate your specific needs and requirements.

FREQUENTLY ASKED QUESTIONS:                         ??????                                                 

Q. Can we take photographs and video in the helicopter?

 A. Absolutely! All helicopters have clear windows which enable you to take some incredible   photographs of Sydney and its surrounds. Some of the helicopters have windows which can be opened for photograph shooting as well; all we ask is that when taking pictures no part of the body or camera is placed outside of the helicopter. We can also remove the doors for specialist photography and film work.Helicopter_scenic_flights_joy_flights

  helicopter cockpit
     

Q. Why are weights so important on a helicopter?

A. Like aeroplane flights, weights play an important role in helicopters. We need to ensure that our helicopters on all flights are not over loaded under the Civil Aviation Safety Authority regulations. For this reason we need you to provide accurate weights when booking. There is no need to be concerned as your weights are kept strictly confidential.

Q. What happens if the weather is bad?

A. If on the day of the flight, the pilots deem that the flight cannot go ahead due to bad weather conditions and thus raising safety concerns, the flight will be cancelled. If this occurs we will make every endeavor to rebook your flight on a more suitable day or time. If this is not plausible a full refund will be offered.

Q. What happens if I need to cancel?

A. If you cancel 24 hours or more before the time of travel there is no penalty. However if you cancel within 24 hours of the booking you will be charged for the full amount. There is no cancellation fee when Adventure Air Heli Tours cancels the flight due to bad weather or operational contingency.

Q. How far ahead do I need to book?

A. We request that passengers book as far in advance as possible as this will enable you to choose the exact time you wish to fly. If you are visiting Sydney, we suggest you book your flight early in your stay, this way if your pilot determines that weather conditions on the day of your flight are not suitable, you will have options for re-scheduling.

Q. If the engine in a helicopter stops will it just drop out of the sky?

A. Helicopters have the ability to glide with the engine off. Unlike fixed wing aircraft, helicopters can land safely with engines off in a confined area with no forward speed. Helicopters are very safe and with Adventure Air Heli Tours experience combined with Bankstown Helicopters excellent safety record, you can be confident that your Helicopter flight will be a safe and memorable experience.